This website is operated by Superfast Diet Trading Pty Ltd (ACN 616 571 512). Throughout the site, the terms “we”, “us” and “our” refer to SuperFastDiet. SuperFastDiet offers the website and program, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site or program, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
5 – CANCELLATIONS
To cancel your subscription please email us at [email protected] We will respond to you within 48 hrs, during business hours 9am-5pm AEST, Monday-Friday.
For international customers, please email [email protected]
Please ensure you have the following information available when you contact us to discuss cancellation:
- Your name and contact information (address, telephone number, email address).
6 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
8 – SUBSCRIPTION DETAILS
Your pre-paid or free trial subscription will automatically roll over into a reoccurring subscription plan based on the product purchased, i.e. weekly subscription billed fortnightly, a monthly subscription either billed monthly or an ongoing weekly subscription billed fortnightly, 12 week subscription billed either every 12 weeks or an ongoing weekly subscription billed fortnightly, six monthly subscription either billed every six months or an ongoing weekly subscription billed fortnightly, or annual subscription either billed annually or an ongoing weekly subscription billed fortnightly. All products are non-refundable during the pre-paid period. If you cancel during the term of the committed period, your cancellation will generally be effective as at the end of the committed period. The recurring payment is not a contract. You can cancel the recurring payment by cancelling before the date when your next payment is due. Please allow five working days to process your cancellation.
9 – REFUND POLICY
All payments are non-refundable. This applies irrespective if your personal circumstances change after you have joined the program or if you have chosen not to access the program during the subscription period.
You will be able to cancel your subscription at any point but no refund on payment will be given and you will have access to the program until your existing subscription term expires, at which point access will be terminated.
All store purchases are non-refundable and not exchangeable unless faulty. If an item is found to be faulty, please contact the team and the situation will be addressed.
10 – COACHING POLICY
As our coaching consultations with you are very important to us please note our cancellation policy terms below:
- Please contact your Super Coach if you are unable to make your appointment so rescheduling is possible. 24 hours is required to reschedule.
- If you don’t advise your Super Coach at least six hours ahead of your scheduled appointment, you may forfeit your consultation and no reimbursement will be made for that particular appointment.
- If you don’t attend your scheduled consult (ie. don’t answer your Super Coaches call) and have not previously provided any notice to your Super Coach, you will forfeit that consultation.
- If you sign up for any coaching program and cannot commence a refund (in full or part) may be available, but not guaranteed.
- If you don’t communicate with your Super Coach (ie. respond to her phone calls, texts or emails) to begin the program, there is no refund payable.
- If you commence coaching but do not complete the allocated coaching sessions, there is no refund payable.
We do understand that emergencies occur and, if this is the case, please let us know as soon as you can.
Postponing your coaching calls may be possible:
- One-off 30-min coaching call – postponement of up to 2 weeks.
- 2-week discovery coaching – postponement of up to 2 weeks.
- 4-week coaching program – postponement of up to 4 weeks.
- 8-week coaching program – postponement of up to 4 weeks.
11 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
12 – THIRD PARTY LINKS AND SERVICE PROVIDERS
Occasionally, we may supply your personal information to third parties to perform services on our behalf, such as the following: the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us); the supply of datacentre storage and maintenance services for our IT systems and infrastructure (by Australian or overseas providers); and the supply of credit related services such as credit worthiness, credit provision and credit rating, or bank related services; or the supply of billing and payment services.
Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
13 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
14 – COLLECTION OF PERSONAL DETAILS
SuperFastDiet respects and is committed to protecting your privacy. SuperFastDiet collects your details when you submit those details to us either online or by fax, post or email. These details are stored within our secure database system. The details collected may include your full name, address, phone and fax numbers and email address. We may also collect your payment details (including but not limited to credit card details).
SuperFastDiet may provide your personal details and payment details to third party payment processing providers as required. All third party payment processing providers that we use are PCI compliant. Once personal details and payment details are supplied to third party payment processing providers, those details are stored in a secure file system under password protection, with access restricted to key personnel. Hard copy documentation is then destroyed.
15 – USE OF PERSONAL DETAILS
SuperFastDiet will use your personal details to enable us to perform our role as a service provider. We may also use your personal details to contact you to discuss additional products and services that we offer. Your details could be used to measure and assess our customer service, and analyse customer purchasing preferences.
SuperFastDiet may use your profile photo on the SuperFastDiet website and other marketing material, as part of our showcase of current and past members and the community. If you do not want SuperFastDiet to use your photo, you can untick this option in your dashboard profile.
16 – ACCURACY AND TRANSPARENCY
You may access and update the personal information at any time by contacting us. If you believe that we may hold other personal information about you which is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
17 – ANALYTICS, INTERNET MARKETING AND ‘COOKIES’
SuperFastDiet uses Google webmaster tools, Google Analytics, and Search Engine marketing such as Google Adwords. These services place and read a cookie in your internet browsers, and may use web beacons to collect this information for our use (if your internet browser security settings are configured to allow it). These cookies do not identify anything about you personally, but do allow us to track generic information about your use of our website, such as which pages you visit, and how long you visit them for.
These cookies may also track your activity on our site after you have clicked on a search engine advertisement, and they may also serve you ads based on your prior visit to our website when you visit other websites. You can learn more about the Google cookies and opt out of these at the Google Privacy centre, and there is an internet industry group which runs the Network Advertising Initiative, which allows you to opt out of a range of network advertising beyond what we use here at SuperFastDiet.
18 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
19 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
20 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Superfast Diet Trading Pty Ltd, our directors, officers, employees, investors, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
21 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Superfast Diet Trading Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, investors, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
22 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
23 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
24 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
25 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia.
26 – CHANGES TO TERMS OF SERVICE
This is version dated 31 December 2017.
No.1 SuperFastDiet is a trade mark of SuperfastIP Pty Limited.
27 – MEDICAL DISCLAIMER
The SuperFastDiet website and program contain general information about dieting, nutrition and health. It is not to be treated as medical advice. The medical information in this book is provided without any representations or warranties, express or implied. Before starting any diet, seek professional medical advice from your doctor.
This diet is not recommended for the following:
Women who are pregnant, planning to get pregnant or breastfeeding, Anyone with an eating disorder, a history of or a predisposition to eating disorders, Those with a BMI of below 20 or people who are underweight, Anyone who has been diagnosed with Type 1 Diabetes , People younger than 18 years old, People older than 70, without doctor’s permission.
Important note: If you have any medical conditions or are taking prescription medication of any kind for any condition at all, we highly recommend speaking with your physician prior to commencing any new diet, eating or exercise regime.
28 – COMMENTS AND CONTACT INFORMATION
We ask that when sharing your thoughts in response to our blogs, please do so in a helpful and respectful manner. Comments that include abusive language, rude or mean-spirited sentiments, or incite hate will be removed. At SuperFastDiet we encourage our community to engage with our posts, but we also ask that you please remember that you are responding to real people. If you have any questions or concerns please contact us via private message or at [email protected].
29 – ONLINE SHOP
You may order and purchase products through the SuperFastDiet Shop available through the website.
Payment for your products (including any shipping charges), subscription or membership is made online through the website. The prices for all purchases are displayed on the website and may be changed at any time.
Selected items will be delivered to you using one of our third party suppliers.
SuperFastDiet use Stripe and PayPal for all payments.
In the event that an item in your purchase is unavailable, or we are otherwise unable to fulfil your purchase, we will use best endeavours to notify you within 5 business days to arrange an agreeable alternative item, a backorder, or a full refund.
All risk of loss or damage to the products in your order passes to you when we dispatch your order from our premises. Any packages lost due to an error of any postage service are out of the control of SuperFastDiet.